SITA CARE SYSTEM · The SITA Care System
before choosing care
we begin by
understanding your skin
Each person’s skin has a different context and response. At SITA, care begins with listening and assessment, followed by planning and ongoing follow-up as appropriate. This page explains how decisions are made at each stage and why the approach can be reviewed.
What is visible on the skin
is only the starting point
Two people may describe their symptoms in the same words, yet their skin condition, sensitivity and previous experiences may be entirely different.
An approach that suits one person may not suit another, even when the concern has the same name. Assessment should therefore come before selecting an approach.
-
01
Your current concerns
What you most want to improve may not be the most visible feature of your skin. Understanding what matters to you influences care priorities.
-
02
Your current skin condition
Irritated or unusually sensitive skin has different limitations from skin in its usual state, even for the same person at different times.
-
03
What you have used or received
Previous products, medicines and care provide useful information so we do not need to start again from zero.
-
04
Previous responses
How your skin responded to what you used can tell us more than its appearance today alone.
Before planning care
several factors need to be
considered together
These factors are considered together because each can change how the others are understood.
-
01
Your main concern
What you would like to improve first, and why it matters to you now.
-
02
Skin condition and sensitivity at the time
The condition on the day we meet, rather than your skin in general, because suitability may change over time.
-
03
History of products and previous care
What you have used, received or stopped, including why you stopped.
-
04
Previous responses or irritation
An unfavourable skin response is as important to understand as something that worked well.
-
05
Relevant everyday factors, when appropriate
A suitable approach needs to be practical in your life, beyond the day you visit the clinic.
These factors are not equally relevant to everyone. The weight given to each depends on what the physician finds during each assessment.
Five steps
that guide every care journey
Listen → Assess → Plan → Follow up → Review
What happens within each step differs for each person, while the decision-making sequence remains consistent.
-
01
Listen
LISTENWe listen to your concerns, skin history, products you have used, approaches you have tried and previous responses.
-
02
Assessment
ASSESSThe physician assesses your skin, the context of your concern, relevant history and factors that should be considered.
-
03
Plan
PERSONALIZECare is planned around your skin condition, sensitivity, individual context, previous care and suitability.
-
04
Follow up
MONITORYour skin response is monitored at intervals appropriate for you, rather than on the same schedule for everyone.
-
05
Review
REVIEWIf your skin response changes or differs from what was expected, the approach can be reviewed and adjusted.
This sequence explains the reasoning behind care, rather than a single treatment formula for everyone. The time and detail involved in each step vary according to the assessment.
The fifth step is part of the system because the original plan is based on the information available on that day.
Consistency should come from the system
while care remains individual
Everyone should receive a consistent process, while the details of care are specific to each person.
What stays consistent in the system
- Begin by listening
- A doctor carries out the assessment
- Clear reasoning before planning care
- Monitoring the response
- An approach that can be reviewed
What may vary between individuals
- The main concern to address first
- The priority of each concern
- Components of the care approach
- Duration and timing of care
- Frequency of follow-up
- The skin’s response
When two people receive different approaches, it does not mean one receives less care. It means the assessment identified different needs.
What happens
before we choose an approach
-
Assessment comes before selection
The care approach follows from the assessment, rather than being the starting point of the conversation.
-
No single approach suits everyone
Suitability depends on each person’s skin condition and context at that time.
-
Previous products and care influence the plan
Knowing what your skin responded well or poorly to helps avoid repeating approaches that did not work for you.
-
The plan can be reviewed when your skin response changes
Adjusting the approach when new information becomes available is part of ongoing care.
One consistent system
with care tailored to the individual
The decision-making sequence applies across the skin concerns we address, while assessment findings and suitable approaches remain individual.
When skin changes
the approach may need to change
The plan is based on information available at the assessment. When the skin response provides new information, that information should also guide the next decision.
-
Reason one
The skin may respond differently from expectations
A response that is slower or faster than expected does not necessarily mean the approach is wrong. It provides information to guide the next decision.
-
Reason two
Skin sensitivity can change
The skin condition at one stage may differ from another. What was previously suitable may need to be reconsidered as the skin changes.
-
Reason three
What matters to you may change
As your initial main concern improves, another concern may become a priority. Care priorities can therefore also be reviewed.
-
Reason four
New information should guide the next decision
Follow-up is more than another visit. It is the point at which new information feeds back into care planning.
The care system operates within clinic standards
This page explains the care process from the patient’s perspective, showing how decisions are made from listening through to review. The medical principles and clinic-wide standards behind this process are explained on a separate page.
This page — The care process from the patient’s perspective
Care Standards — Clinic-wide principles and responsibilities
You do not need to know
which approach to begin with
Start by telling us what concerns you now, what you have tried and how your skin responded. We can then assess your skin and plan an appropriate approach.
Tell us about your concerns first. You do not need to decide on an approach to care today.